飛航服務總臺108年年報

/ 29 28 飛航服務總臺 108 年年報 2019 Annual Report IV. Safety performance monitoring and safety audits • In 2019, CAA supervised and conducted 1 systematic audit and 10 external compliance audits to ANWS. ANWS also conducted 15 internal audits based on the spirit of autonomous safety management. All deficiencies found in the inspections and improvement suggestions were put under surveillance and control, monthly and quarterly follow-ups are conducted to improve services and ensure flight safety. • Five areas of air traffic services key performance indicators (KPIs) are continuously monitored and measured by ANWS, and the attainments of KPIs are reported to CAA before the 15th day of each month. Improvement measures are proposed when the safety performance indicators (SPI) or operational efficiency indicators do not meet the expected safety targets. V. Safety Promotion and Training • ANWS compiled and published 4 issues of safety management information newsletters, and conducted 12 safety promotion activities including 6 professional knowledge-sharing workshops, and the release of change management case reports and improvement results of change management. ANWS also attended CANSO annual conferences to ensure we update information on SMS and the latest global trends. • In 2019, ANWS conducted 2 sessions of "Air Traffic Service Safety Management training" with 32 participants, 1 session of "ATS SMS Auditor Training" with 19 participants, 2 sessions of " ATS SMS Auditor Recurrent Training" with 29 participants, and 19 sessions introduction to "Highlights of ATS SMS measures in 2019" were held in annual retrain talk for relevant air traffic service personnel. On October 4th, 2019, 1 session of "Basic Concepts on ATS Safety Management" was conducted for long- term contractors, and videos of follow-up training were provided for colleagues and manufacturers. • On April 9th and September 4th, 2019, CAA's brochure of "Just Culture" was advocated to ATS units in order to encourage reporting and improve safety culture. VI. Plan on establishing the Safety Management Information System Continue maintaining safety information in the SERA system. At the meantime, ANWS plans to establish a new Safety Management Information System to meet the organizational requirement. On April 3rd, 2019, a work team has been set up, which held 5 Workgroup and functional requirements discussion meeting, finishing systems planning, modules functional requirements and procurement. The system is expected to be completed in December 2020.