飛航服務總臺107年年報

ANWS have continued to participate in the change management evaluation meetings, and have made relevant recommendations to identify organizational hazard factors. Internal and external voluntary reports were received, and the cases reported were processed and tracked. （二）修正安全管理指導文件 107 年修正「飛航服務安全管理實施計 畫」、「飛航服務安全管理系統手冊」及 「飛航服務安全查核手冊」等安全管理相 關文件。 II. Amendment of SMS documents III. Enhancing safety risk management IV.Safety performancemonitoring and safety audits Five areas of air traffic services key performance indicators (KPIs) are continuously monitored and measured by ANWS, and the attainments of KPIs are reported to CAA before the 15th day of each month. Improvement measures are proposed when the safety performance indicators (SPI) or operational efficiency indicators do not meet the expected safety targets. （三）強化安全風險管理機制 以作業單位每日簡報（ Briefing ）、安全 行動小組會議、業務檢討會及臺務會報等 機制辨識組織、系統及日常作業危害因 子；列管並追蹤相關安全議題辦理情形， 落實安全風險管理機制。 持續參與各單位改變管理評估會議，並提 出相關建議，識別組織危害因子。 接收內部及外部自願報告，辦理並追蹤自 願報告案件辦理情形。 （四）執行安全績效控管與查核 107 年度配合民航局，實施 1 次系統性查 核及 10 次外部符合性查核，另總臺依自 主安全管理精神計執行 16 次內部查核， 列管所有查核發現缺失及改善建議，每月 及每季追蹤改善情形，以精進服務作業， 確保飛航安全。 每月 15 日前將總臺 5 類飛航服務關鍵績 效指標達成情形提供予民航局，於安全績 效指標值或作業效率指標值未達預期績效 時，提報改善行動。 In 2018, ANWS revised our organization's "Safety Management Implementation Plan", "SMS System Manual" and "Safety Audit Manual". Organizational, system and daily operations hazard factors are identified through daily briefings reports, safety action group meetings, operations review meetings and ANWS affairs reporting meetings. Progress in safety issues is controlled and monitored as part of the safety riskmanagement. In 2018, CAA supervised and conducted 1 systematic audit and 10 external compliance safety audits to ANWS. Based on the spirit of autonomous safety management, ANWS also conducted 16 internal safety audits. All deficiencies found in the inspections and improvement suggestions were put under surveillance and control, monthly and quarterly follow-ups are conducted to improve services and ensure flight safety. 2018 飛航服務總臺 年報 18