飛航服務總臺106年年報

20 飛航服務總臺年報 2017 Annual Report 對新設航路、裝備汰換及作業流程變更 辦理改變管理及風險管理作業，識別組 織危害因子。 推廣自願報告，以主動、保密及不處分 原則鼓勵同仁提報可能影響安全之議 題。 （四）執行安全績效控管與查核 106 年度配合民航局，實施 1 次系統性查 核及 9 次外部符合性查核，另總臺依自 主安全管理精神計執行 18 次內部查核， 列管所有查核發現缺失及改善建議，每 月及每季追蹤改善情形，以精進服務作 業，確保飛航安全。 每月 15 日前將總臺 5 類飛航服務關鍵績 效指標達成情形提供予民航局，於安全 績效指標值或作業效率指標值未達預期 績效時，提報改善行動。 （五）辦理安全推廣與訓練 賡續編撰並發送安全文化資訊彙編 4 期、辦理專業知識分享 6 梯次及辦理 自願報告推廣海報設計競賽作品巡迴展 覽等安全推廣活動，並出席民用飛航服 務 組 織 （ Civil Air Navigation Services Organization, CANSO ）會議，瞭解國際 間安全管理資訊與最新趨勢。 辦理「安全文化評估問卷調查」，將問 卷結果識別之弱點納入 107 年安全提升 工作項目，賡續辦理推動及改善措施； 辦理「我（們）所認為的安全」創意短 片製作競賽，以多元及創意方式呈現安 全文化與危害識別之概念，並凝聚單位 安全意識。 Change management and risk management operations are carried out and organizational risk factors are identified when implementing new routes, equipment replacement and other operational procedures. Voluntary reporting is promoted based on the principles of proactiveness, confidentiality and no penalty, so that personnel will be encouraged to report issues that may potentially affect safety. IV. Safety performance monitoring and safety audits In 2017, CAA supervised and conducted 1 systematic inspection and 9 external compliance inspections to ANWS. ANWS also conducted 18 internal inspections based on the spirit of autonomous safety management. All deficiencies found in the inspections and improvement suggestions were put under surveillance and control, monthly and quarterly follow-ups are conducted to improve services and ensure flight safety. Five areas of air traffic services key performance indicators (KPIs) are continuously monitored and measured by ANWS, and the attainments of KPIs are reported to CAA before the 15th day of each month. Improvement measures are proposed when the safety performance indicators (SPI) or operational efficiency indicators do not meet the expected safety targets. V. Safety Promotion and Training ANWS compiled and published 4 issues of safety culture information newsletters; held 6 professional knowledge-sharing workshops; and organized a tour exhibition of works from the Voluntary Reporting System promotion poster- design contest. ANWS also attended Civil Air Navigation Services Organization (CANSO) annual conferences to ensure we update information on SMS and the latest global trends. Th i s y ea r, a s a f e t y cu l t u re a s s e s smen t qu e s t i o n n a i r e s u r v e y wa s c o ndu c t ed . Weaknesses identified from survey results were included in the 2018 work items for safety improvement; these items will be subsequently implemented. To raise units' safety awareness, "What We Perceive as Safety" creative film contest was organized to express concepts in safety culture and hazard identification through a wide range of creative means.